Returns & Exchanges

At Mojo_JojoPlans, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and navigate to your order history to select the items you wish to return or exchange.

• 2.
  Print Shipping Label

  Once your request is approved, download and print the prepaid shipping label provided via your email.

• 3.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.

• 4.
  Receive Your Refund

  Drop off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.